Fibertrap cares about your security and we have 24 hour monitoring on our digital platforms. We use SSL to encrypt the connection between our service and users to protect their user experience and data.
We will retain data and logs for up to 1 year, we do not store credit card data, we only provide the connection to the gateway which handles the interchange of currency between the user and the payment gateway.
By continuing to use this site, you agree and consent to having Fibertrap, LLC be custodian to the customers data, we store the payments as tokens not as raw process-able data.
Customers are required to have a minimum password requirement of 8 characters, 1 Capital Letter, 1 Lower Case Letter, and 1 Symbol in order to authenticate with the site.
Turnaround – All orders are shipped within 48 hours of purchase
Carriers – We use ShipBob as our order fulfillment partner, you can find their carriers at www.shipbob.com
Order Tracking – If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rate – The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders – If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.